Kate McEnroe Consulting was formed after I resigned my position as Vice President and Principal with Fantus, the company that founded the field of location consulting in 1919. During my 7 years with the company I spent time based in both the New Jersey and Chicago offices and conducted corporate site selection studies and economic development projects at a time when the white collar aspects of site selection were just emerging. At that time, the norm was for location consultants to remain at arm’s length from the real estate transaction for the purposes of objectivity, and that is the business model I continue with today.
Prior to working with Fantus I held a consulting position with the Utilities Consulting Practice of Arthur Young and Company (now Ernst and Young) and conducted several reviews of the positioning and management of customer service functions in electric, gas, and telephone companies.
My career began with AT&T during the period of the Bell System divestiture. After a short period as a marketing strategist, I was charged with the responsibility of selecting locations and opening offices for customer services, billing, and collections operations in the Northeastern Region. Following the divestiture, I managed order entry, billing, and collections operations, making me one of the few location consultants with personal contact center and back office management experience.
